Terms &
Conditions.

These terms govern your use of the Big Tongs Biltong website and your purchase of our products. By placing an order or using this site, you agree to them. Big Tong Biltong Pty Ltd operates this store.

Orders

• All orders are subject to acceptance and product availability.
• Prices are in Australian dollars (AUD) and include GST where applicable.
• We reserve the right to refuse or cancel any order, and to correct pricing errors, with a full refund where an order is cancelled by us.

Payment

Payment is processed securely at checkout through our payment providers. Your order is confirmed once payment is received.

Tong Club subscriptions

• Memberships renew automatically each month until cancelled.
• You can pause, skip or cancel anytime from your account before your next billing date.
• Membership pricing and inclusions may change with reasonable notice.

Shipping & returns

Delivery, dispatch and returns are covered in our Shipping & Returns policy, which forms part of these terms.

Product & allergen information

Our products are made with beef and natural seasonings and may be produced in a facility that handles allergens. Please check the pack and get in touch if you have specific dietary concerns. Product images are a guide and may vary slightly from the item supplied.

Consumer rights

Nothing in these terms limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under that law.

Intellectual property

All branding, logos, text and imagery on this site belong to Big Tong Biltong Pty Ltd and may not be used without our permission.

Liability

To the extent permitted by law, we are not liable for any indirect or consequential loss arising from the use of our products or website beyond the value of the goods purchased.

Contact

Questions about these terms? Email hello@bigtongsbiltong.com.