Privacy
Policy.

Big Tong Biltong Pty Ltd ("Big Tongs Biltong", "we", "us") respects your privacy. This policy explains how we collect, use, disclose and protect your personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

We may collect personal information you provide directly, including:

• Your name, email address, phone number and delivery address
• Order and payment details (processed securely by our payment providers — we never store full card numbers)
• Communications you send us and your marketing preferences
• Basic technical and usage data collected automatically when you visit our site

How we use it

• To process and deliver your orders and manage your Tong Club membership
• To provide customer support and respond to enquiries
• To send you updates, offers and news — only if you've opted in
• To improve our products, website and service
• To meet our legal and tax obligations

Disclosure

We only share your information with trusted third parties who help us run the business — such as payment processors, shipping carriers, and email and website providers — and only as needed to serve you. We do not sell your personal information to anyone.

Cookies

Our website uses cookies and similar technologies to remember your preferences, keep your cart working, and understand how the site is used. You can control cookies through your browser settings.

Data security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Payments are handled through secure, encrypted providers.

Accessing & correcting your data

You can ask to access or correct the personal information we hold about you, or ask us to delete it, at any time. Just email us and we'll help.

Marketing opt-out

Every marketing email includes an unsubscribe link. You can opt out anytime and we'll stop — no hard feelings.

Contact us

Questions about your privacy or this policy? Email hello@bigtongsbiltong.com and we'll get back to you.