Shipping &
Returns.

Where we ship

We ship Australia-wide from the Northern Rivers of NSW. At this stage we don't ship internationally — but if that changes, Tong Club members will be the first to know.

Rates & timeframes

• Flat-rate shipping is $9.95 on all standard orders.
• Free shipping automatically applies to orders over $75.
• Tong Club members get free shipping on every drop, no minimum.
• Orders are dispatched within 1–2 business days. Delivery usually takes 2–7 business days depending on your location.

You'll receive tracking details by email as soon as your order is on its way.

Keeping it fresh

Our biltong is air-dried and sealed fresh for the journey. Once it arrives, store it in a cool, dry spot and reseal after opening. Because it's a naturally dried product, it travels well — but it's best enjoyed sooner rather than later.

Returns & refunds

Because biltong is a perishable food product, we're unable to accept returns or offer refunds for change of mind, in line with food-safety guidelines.

That said, we stand behind every pack. If your order arrives damaged, incorrect, or not up to scratch, get in touch within 7 days of delivery and we'll make it right — a replacement or refund, your call.

The Big Tongs guarantee

Not happy with the taste? Let us know. If you can't taste the difference, we'll sort you out. That's the promise.

Need a hand?

Email us at hello@bigtongsbiltong.com and we'll get back to you quick smart.